OneOdio.com sticks to the tenet of "quality first, customer foremost". You can claim your 24 monthly warranty at https://www.openrock.com/pages/support. Free replacement of the defective headphones can ONLY be requested ONCE during 24 months warranty period. We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary. If you are not satisfied with your purchase, please take advantage of our cancellation policy and return policy.

Regarding the problems not mentioned below,

Please email info@openrock.com

The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairs. This warranty covers the replacement of the broken unit at our discretion. If it's not the product quality itself, unfortunately, we can’t offer you a refund or exchange. 

Claim to your 24 months warranty